Methods of payment
Unë Concept accepts payments by credit/debit card, Google Pay, Apple Pay and bank transfer or bizzum previously requested by email or phone +34 689 415 014.
Unë Concept accepts payment for purchases made through the Website with the following credit or debit cards: Visa, Visa Electron and MasterCard.
In the event that the payment method chosen by the customer is a credit or debit card, the charge will be made online, i.e. in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the data provided are correct.
Payment security
To guarantee security to our customers, Unë Concept uses secure payment systems of leading financial institutions in electronic commerce. In this sense, the confidential data of the payment are transmitted directly and in encrypted form (SSL) to the financial institution concerned.
Payment and currency
The prices on www.uneconcept.com are shown in Euro. The customer can buy from the country of his choice. If during the purchase procedure the customer changes the delivery address and the country of destination is changed, the prices and availability of items shown in the final order summary will be updated.
Invoicing
The customer consents to us storing their data in order to process the corresponding invoices for the company. If the customer wishes to request his invoice, he can do so by sending an e-mail to info@uneconcept.com with the subject: request invoice, and he must also add his ID or NIF/NIE number.
Shipping and returns
SPAIN: Delivery time: 1/2 working days. FREE
ANDORRA: Delivery time: 3/4 working days. From 3,99€
EUROPE: Delivery time: 4/5 working days. From 3,99€
USA: Delivery time: 7/9 working days depending on destination. From 8,99€
ASIA: Delivery time: 9/11 working days depending on destination. From 8,99€
AFRICA: Delivery time: 9/11 working days depending on destination. From 8,99€
OCEANIA: Delivery time: 9/11 working days depending on destination. From 8,99€
Changes
Size and/or product exchanges will be free of charge.
For home exchanges, we will schedule a pick-up at the address provided by the customer in a time frame that is convenient for him/her. Once we receive the package, we will proceed to the exchange and shipment of the new product or size. This process is quick and easy and usually takes a maximum of 3 working days. Exchanges can also be made in our physical shop in Barcelona.
For in-store exchanges, you can come to C/ Marià Cubí, 78 in Barcelona and we will personally manage the exchange.
Returns
Returns in shop will be free of charge.
Returns with home collection will have a cost of 7,00 €, and the refund will take a maximum of 15 days from receipt of the garment. Custom-made or hand-painted garments cannot be returned.
Conditions for product and/or size exchanges and returns
Unë Concept cannot accept exchanges or returns of used or damaged garments (as long as it is not a defect of quality or manufacture). Personalised garments and accessories cannot be exchanged or returned.