WHEN YOU PLACE AN ORDER ON OUR WEBSITE, YOU HAVE 15 DAYS FROM THE DELIVERY DATE TO REQUEST AN EXCHANGE OF THE ITEM OR A REFUND.

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Exchanges

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Size and/or product exchanges are free of charge.

• For home exchanges, we will schedule a pick-up at the address provided by the customer in a time frame that is convenient for him/her. Once we receive the package, we will proceed to the exchange and shipment of the new product or size. This process is quick and easy and usually takes a maximum of 3 working days. Exchanges can also be made in our physical shop in Barcelona.

• ​For in-store exchanges, you can come to C/ Marià Cubí, 78 in Barcelona and we will personally manage the exchange.

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Returns

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• Returns in shop will be free of charge.

• Returns with home collection will have a cost of 7,00 €, and the refund will take a maximum of 15 days from the receipt of the garment. Custom-made or hand-painted garments cannot be returned.

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Terms and conditions for product and/or size changes and returns

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Unë Concept cannot accept exchanges or returns of used or damaged garments (as long as it is not a defect of quality or manufacture). Personalised garments and accessories cannot be exchanged or returned.​

 

Once received the product(s), Unë Concept will verify its good condition and, if an exchange has been requested, will proceed to send the required size or, if a return has been requested, will proceed to refund the amount in the same payment method used in the purchase. Once the condition of the returned products has been verified, the customer will be informed by e-mail. The refund will be made within fourteen (14) calendar days after Unë Concept has been informed of the decision to withdraw. However, Carmen Says may withhold the refund until it has received the goods or until the customer has provided proof of the return of the goods, depending on which condition is met first.